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FAQ's - Frequently Asked Questions What is a short haul move? This is a move that is less than 450 miles. Make sure to inquire with your moving company as you may have to pay long distance charges even for short haul moves. What is a local move? This usually refers to moves that are less than 100 miles and within the same state. What is an intrastate move? This refers to a move of more than 100 miles within the same state. ?What is a transportation surcharge? This is an extra fee charged when the pickup or destination locations are very remote which results in less return weight for the moving company. What are “extraordinary value” items? In the moving industry, these items are ones that have a value of more than $100 per pound. You must list all of these items on the inventory form your moving company will provide. What is a tariff? This is a list of available services, rules and regulations and charges used by all motor carriers providing interstate transportation of household goods. You can ask for an inspection of these tariffs upon request. How can I lower the cost of my move? Try to book your move Monday through Thursday because weekends are usually busier and more expensive. You may also be able to save money by moving in the middle of the month or avoiding the busy summer months. What is long carry? You may be charged an additional fee if the moving van can’t come within a certain distance from the entrance of your destination. This is generally 75 feet, but you need to check with your particular moving company. ? What are wardrobes? These are special boxes that are designed to hold your clothes. Some come equipped with a hanging rod and can fit clothing from up to 3 linear feet of closet space. How should I file a complaint with my moving company if there is a problem? We recommend contacting your moving company immediately to discuss the situation and try to resolve the problem. If the issue isn’t resolved properly, you can file a complaint with the Better Business Bureau, Federal Trade Commission Bureau of Consumer Protection, Federal Motor Carrier Safety Administration or the National Association of Attorneys General. What is a short haul move? This is a move that is less than 450 miles. Make sure to inquire with your moving company as you may have to pay long distance charges even for short haul moves. Will my movers clean my home once my move is complete? Most professional movers will clean up any mess they have made during the actual move. However, they don’t perform general house cleaning so you must hire a professional cleaning service or perform this task yourself. What are additional services? These include services such as appliance servicing, stair carries or shuttle service that you request or are required. They will result in additional charges. |
